![]() ![]() By knowing how to tell coworkers exactly what they expect from them, the account executive can enable them to make better work contributions. People may be more willing to respond and offer their assistance if they know that the account executive is someone they can talk to, ready to discuss project matters and is able to share relevant information with them. It is necessary too to ask the right questions to the right people and explore different courses of possible actions. Instead of rushing to come up with solutions, it can help to listen carefully to clients and team members to get an accurate grasp of the project situation. These can enable them to communicate well with clients, organisation staff, executives and various other stakeholders. Related: The Role of a Sales Executive: Responsibilities and Skills What Are The Skills For An Account Executive?Īn account executive can benefit in their career from having the following skills: Communication skillsĪccount executives require excellent verbal, written and listening skills. Keeping accurate records of client records and business salesĪssisting with transitioning client accounts to other account executives when necessary Negotiating work agreements and preparing work contracts Preserving the organisation's reputation by guaranteeing work excellence and integrity Maintaining frequent contact with clients to understand their business requirementsĮnsuring customer satisfaction and nurturing long-term business partnerships Taking immediate actions whenever possible to resolve their complaints and problems Responding promptly to customer concerns and queries Providing comprehensive after-sales support to customers Informing prospective clients about the organisation's products and services Reporting campaign progress to clients, managing their budget and sending them the work invoiceĭiscovering new sales opportunities through social media, professional networking and other means Using social media and social media influencers in promotional activitiesĪnticipating campaign issues and taking appropriate steps to mitigate them Understanding the needs and interests of the client's target audienceĭeveloping plans to attain client goals and meeting required sales quotasĬollaborating with the organisation's creative and administrative staff to produce effective campaigns Researching the client's industry competitors and noting what they are doing right Taking note of the client's brief and budget to devise an advertising campaign Meeting with clients and identifying client business goals Reaching out to potential clients and securing business dealsĪcting as a link between clients and the organisation The work responsibilities of an account executive may include the following: They proactively work towards identifying attracting new clients to the organisation. While handling existing client accounts, an account executive also undertakes outbound prospecting. They may interact with clients in person, over the phone, by email and via video chats and presentations. Account executives generally work with account executives, account managers and sales representatives and report to the organisation's C-level executives.Īn account executive is responsible for managing a client account and ensuring client satisfaction and client retention by creating successful promotional activities and strategies. The account executive role is concerned with determining client requirements and matching those with the organisation's business objectives to bring in profitable revenue. What does an account executive do, can be explained as a business professional who works in the sales or marketing department of an organisation. ![]() Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location. Salary figures reflect data listed on Indeed Salaries at time of writing. In this article, we explain what an account executive is and provide information about what does an account executive do, their educational qualifications, skills and work responsibilities and their salary. By understanding the day-to-day duties of an account executive, you can decide if it is a career that you would like to pursue. They align the organisation's objectives with the clients' interests and design and implement successful promotional activities and strategies. Account executives undertake the regular maintenance and development of existing and new customer accounts of an organisation. ![]()
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